Privacy Policy for darkwing-manor.com
1. Introduction
At Darkwing Manor (“we”, “us”, or “our”), accessible at darkwing-manor.com (the “Website”), we are committed to safeguarding the privacy and personal data of our users. We recognize the importance of maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, sharing, and protection of personal data in full compliance with applicable data protection regulations, including but not limited to the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
2. Scope of this Policy and Data Controller Role
This Privacy Policy applies to all users who access or use darkwing-manor.com and any associated services. For the purposes of applicable data protection laws, Darkwing Manor is the data controller of your personal data, responsible for determining the purposes and means of processing such data.
You may contact us in our role as the data controller via email at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes data related to how users interact with the Website, such as IP address, browser type and version, operating system, referral sources, access dates and times, pages viewed, and session duration. This data is primarily used for analytics and service improvement.
b. Account Data
Includes full name, billing address, shipping address, email address, phone number, account credentials, and authentication data submitted when you create and maintain an account on darkwing-manor.com.
c. Profile Data
Includes details on user preferences, past purchases, saved items, feedback, behavioral patterns on-site, and interests expressed while using our services.
d. Communication Data
Includes correspondence exchanged with us via support forms, email, or other communication functions, including message content and historical contact records.
e. Technical Data
Covers device identifiers, device type, hardware model, system configuration, mobile network information, and other diagnostics used for performance monitoring.
f. Transaction Data
Encompasses payment history, order details, delivery addresses, payment method metadata, and transaction-related identifiers. Payment information is processed via secure third-party payment gateways.
g. Preference Data
Includes information you provide regarding your marketing and communication preferences, such as choices to opt-in or opt-out of promotional messaging and notifications of interest.
4. Legal Bases for Processing
We process your personal data under one or more of the following lawful bases:
– Performance of a Contract: To fulfill obligations under a contract, such as processing transactions and delivering services.
– Consent: Where you have given affirmative consent, such as opting-in to marketing communications.
– Legitimate Interests: To analyze usage trends, ensure Website stability and performance, and enhance user experiences.
– Legal Obligation: When processing is necessary for us to comply with applicable laws or regulatory requirements.
5. Your Rights
Depending on your location and applicable data protection laws, you may exercise the following rights in relation to your personal data:
– Right of Access: Obtain confirmation as to whether your data is being processed and access to such data.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data where legal grounds permit.
– Right to Restriction: Request that processing of your data be restricted under certain circumstances.
– Right to Data Portability: Obtain and reuse your personal data for your own use across different services.
You may invoke any applicable rights by contacting us at [email protected].
6. Security Measures
We take data security seriously and implement appropriate technical and organizational measures to protect your personal data, including:
– Use of SSL/TLS encryption across darkwing-manor.com
– Role-based access controls and authentication safeguards
– Encrypted backups and secure data storage
– Employee training and confidentiality agreements
– Monitoring systems to detect unauthorized access or threats
7. International Transfers
If personal data is transferred outside the European Economic Area (“EEA”), such transfers are conducted in accordance with GDPR-approved safeguards. These may include standard contractual clauses, adequacy decisions, or other applicable international data transfer mechanisms to ensure a level of data protection congruent with that of your jurisdiction.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, tax, or accounting obligations.
Below are our general retention timelines per data category:
– Usage Data: 12 months
– Account Data: Until account closure plus 6 months
– Profile Data: While account remains active or until you request deletion
– Communication Data: 24 months from last interaction
– Technical Data: 12 months
– Transaction Data: 7 years for legal and accounting purposes
– Preference Data: Until consent is withdrawn
Data may be retained for longer periods in anonymized or aggregated form that does not identify individual users.
9. Cookie Policy
The Website uses cookies and similar technologies to enhance your experience and improve our services. These include:
– Essential Cookies: Required for the Website to function (e.g., for login and cart functionality).
– Functional Cookies: Preferences, language settings, and improved website usability.
– Analytics Cookies: Help us understand website traffic and behavior to improve functionality.
– Performance Cookies: Monitor performance and system statuses for troubleshooting and optimization.
10. Cookie Management and Regulatory Compliance
In accordance with GDPR and CCPA requirements:
– You can manage your cookie preferences upon visiting the Website using a cookie consent banner.
– You may withdraw or modify your consent at any time via browser settings or on-site controls.
– We provide opt-outs for third-party cookies where applicable.
– Visitors from California have the right to opt-out of the sale of personal information; we do not sell personal data as defined under the CCPA.
11. Special Protections for Children
We do not knowingly collect or solicit personal data from individuals under the age of 13. If we become aware that data has been collected without verified parental consent, we will take immediate steps to delete such information. Parents or guardians who believe that their child has provided us with personal information may contact us at [email protected].
12. Policy Updates
We may update this Privacy Policy from time to time in order to reflect changes in legal requirements, our data practices, or Website features. We will make reasonable efforts to notify users of material changes via email or on-site banners where required by law. Continued use of the Website following an update signifies your acceptance of the revised policy.
13. Contact
Should you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:
Email: [email protected]
Website: darkwing-manor.com
We are committed to maintaining your trust and upholding the highest standards in respect to your privacy rights. Please do not hesitate to reach out should you wish to exercise your data protection rights or seek clarification on our practices.