Privacy Policy for darkwing-manor.com
1. Introduction
At Darkwing Manor, accessible via darkwing-manor.com, we are deeply committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our website, and our services. We conduct all data processing in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data privacy laws. Our aim is to maintain the highest standards of transparency, accountability, and fairness in the handling of your personal information.
2. Scope and Data Controller
This Privacy Policy applies to all visitors, users, and others who access or interact with darkwing-manor.com. The data controller responsible for your personal data under this Policy is:
Darkwing Manor
Email: [email protected]
As the data controller, we determine the purposes and means of the processing of your personal information and are responsible for complying with relevant data protection legislation.
3. Categories of Personal Data We Process
We collect and process the following categories of data in connection with your use of darkwing-manor.com:
a. Usage Data
Includes information on how you use our site such as browser type, IP address, device identifiers, session durations, and pages visited.
b. Account Data
Includes personal identifiers such as your name, mailing address, email address, and telephone number when you open an account or use our contact forms.
c. Profile Data
Includes your preferences, purchasing history, product interactions, behavioral patterns, and feedback submissions.
d. Communication Data
Includes the content of messages sent to our support team, inquiries via contact forms, and ongoing correspondence with our customer service.
e. Technical Data
Includes information about the device and system configurations you use to access our website, such as operating system, hardware specifications, and browsing environment.
f. Transaction Data
Includes e-commerce-related information such as payment details (processed through secure third parties), delivery data, and transaction history.
g. Preference Data
Includes your explicit consents to receive marketing messages, newsletters, or participate in special offers, as well as stated product preferences.
4. Legal Bases for Processing Personal Data
We process your personal data only when legally permitted, including on the following bases:
– Consent: When you have provided express permission for specific forms of data processing (e.g., email marketing).
– Contractual Necessity: When processing is required to fulfill our contractual obligations to you (e.g., completing a purchase, delivering goods).
– Legitimate Interests: For purposes such as website security, fraud prevention, and improving user experience, where such interests are not overridden by your rights.
– Legal Obligation: Where processing is necessary to comply with applicable legal or regulatory requirements.
5. Your Rights
Subject to applicable laws, you have the following rights regarding your personal data:
– Right of Access: To request access to the personal data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete data.
– Right to Erasure: To request deletion of your data under certain circumstances.
– Right to Restriction of Processing: To limit the further processing of your data where appropriate.
– Right to Data Portability: To obtain and reuse your personal data across different services in a commonly used format.
– Right to Object: To object to the processing of your data based on our legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: At any time, for data processed on the basis of your consent.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational measures to ensure the protection of your personal data. These include:
– End-to-end encryption to secure sensitive data.
– Role-based access controls to restrict internal access.
– Automated and manual system backups.
– Regular staff training in data protection principles.
– Continuous monitoring of our infrastructure for vulnerabilities.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA) or California, we ensure an adequate level of protection by using:
– Standard Contractual Clauses approved by the European Commission.
– Binding Corporate Rules and appropriate safeguards mandated by data protection authorities.
– Measures aligned with the CCPA and other applicable regional privacy frameworks.
8. Data Retention
We retain personal data only for as long as necessary based on the purpose of processing:
– Usage and Technical Data: 12 months from date of collection.
– Account and Profile Data: Retained while user account is active and up to 6 years thereafter.
– Transaction Data: Retained for 7 years for tax and compliance purposes.
– Communication and Support Data: Retained for 3 years following last contact.
– Preference Data: Retained until preferences are updated or consent is withdrawn.
Upon expiry of the relevant retention period, data is either anonymized or securely deleted.
9. Cookie Policy
Cookies are small files used to improve your experience on darkwing-manor.com. We use:
– Essential Cookies: For website functionality, navigation, and authentication.
– Functional Cookies: To remember user preferences such as language and location.
– Analytics Cookies: To analyze traffic and usage behavior via tools like Google Analytics.
– Performance Cookies: To track website responsiveness and error resolution.
All cookies used are evaluated for necessity, purpose, and minimal invasiveness.
10. Cookie Management and Compliance
Upon your first visit to darkwing-manor.com, you will be prompted to provide consent for non-essential cookies in accordance with GDPR and CCPA requirements. You may:
– Manage your cookie preferences via our cookie consent banner.
– Adjust browser settings to block or delete cookies.
– Withdraw cookie consent at any time.
We respect the “Do Not Track” signals from browsers, where supported.
11. Children’s Privacy
Our services are not directed to, nor intended for use by, children under the age of 13. We do not knowingly collect personal data from anyone under this age. If we discover that such data has been collected, we will promptly delete it. Parents or guardians who believe their child may have provided personal information should contact us at [email protected].
12. Policy Updates
We reserve the right to revise or update this Privacy Policy at any time, in accordance with evolving legal requirements or operational changes. Substantive changes to this policy will be communicated by clear notification through the website or via direct communication if you maintain a registered account.
13. Contact Us
For any privacy-related questions, concerns, or to exercise your data rights, please contact:
Privacy Team
Darkwing Manor
Email: [email protected]
We are committed to ensuring your privacy is respected and properly protected. If you believe your data rights have been violated, you also have the right to file a complaint with the appropriate regulatory authority.
This Privacy Policy reflects our continued commitment to safeguarding your data, and we encourage you to contact us at any time with privacy concerns at [email protected].